The CaixaBank office located at Calle Infanta Benchera number 2 in Gáldar has been selected by the entity to implement the new PRO office model for the first time in Gran Canaria. This initiative's primary objective is to enhance the customer experience and boost efficiency in face-to-face service.
To mark this transformation, the mayor of Gáldar, Teodoro Sosa, and the territorial director of CaixaBank in the Canary Islands, Manuel Afonso, visited the facilities. During the visit, they were shown the incorporated improvements, designed to strengthen proximity, confidentiality, and specialized advice.
Teodoro Sosa, mayor of Gáldar, expressed his gratitude for the invitation and highlighted the initiative's significance: «Gáldar is at the forefront in Gran Canaria and the Canary Islands in improving customer service. If the quality of service for the citizens of Gáldar and the region improves, I am more than satisfied, and that is why I support them to move forward, providing a necessary service in the daily lives of citizens, entrepreneurs, and of course, for the Gáldar City Council».
The Gáldar office is among the first in the Canary Islands to adopt this new concept. The rollout of this model will continue in the coming months, with plans to reach five branches under this format in the Islands before the end of the year.
The banking entity applies this concept to the most relevant conventional offices in its network, aiming to transform over 300 offices across Spain. These centers, which have an average of nearly eight employees and around 7,200 clients, reinforce the office's role as a space for personalized advice and close relationships. Improvements have been made to the organization of spaces, user comfort, and service confidentiality.
The new PRO offices include specific confidentiality enhancements through modules combining transparency and sound absorption, benefiting both in-person and remote (phone or video call) services. Additionally, the identification of service areas and waiting spaces has been optimized, with a design that prioritizes comfort and clarity in user navigation.
